BUSINESS and PROGRAM POLICIES

The following are basic business policies designed to facilitate the development of a sound and productive trainer-client relationship. These policies are based on the premise of dual responsibility.

Training Session Length

Each training session is based on a 55 minute hour.

Trainer-Client Ratio

Training sessions are one-on-one (one trainer, one client). This format provides the individual attention and focus that personal training is all about. Partner training is also available (two clients) or small groups (up to four people maximum) provided we have access to a facility that will accommodate a group of this size.

Session Start/End Times

To get the most out of our sessions together, please be ready to exercise at the exact scheduled time. Workouts cannot be extended primarily because clients are usually scheduled both before and after you.

If I am late for your training session, the session will be extended if possible. Regardless, you will be credited with a complimentary workout.

Cancellation of Your Scheduled Workout and Missed Sessions

If you cancel a session, for any reason, you will not be charged if I am given at least 24 hours notice. The full session fee will be charged to clients who cancel with less than 24 hours notice. You are allowed one late cancellation without penalty. Additional late cancellations will be charged the full session fee.

If I cancel a session with you and do not provide at least 24 hours notice, the missed session will be rescheduled at your convenience, with no charge. In addition, you will be given a credit for a free session.

Rescheduling Appointments

If you would like to reschedule an appointment with less than 24 hours notice, I will do my best to accommodate your request. Although I check for messages regularly, I am booked well in advance and often consecutively. If your request to reschedule comes in with less than 24 hours notice and I am unable to furnish your request, you (the client) will be charged the full session fee for the scheduled appointment.

If I must reschedule an appointment with you, and do not give you at least 24 hours notice, the session will be rescheduled at your convenience, with no charge. You will also be credited with a complimentary session.

Payment For Services

If you have not entered into an agreement where your training sessions are paid for in advance, (i.e. pre-paid five-session package) all fees are due in full upon receipt of the invoice for the session(s). When invoices are overdue two weeks, all training services will be suspendeed until your outstanding invoice is current. In case of repeated delinquency, for example, a number of outstanding invoices, I will require that all services be paid for in full, in advance of the services being fulfilled.

Training Location

Training sessions will take place in the privacy of your own home or a mutually agreed upon location. (i.e. outdoor track or public facility, provided we can gain admittance.)